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Friday, May 9, 2025
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Rock & Gem Magazine
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*If you are not happy with your subscription, we will gladly refund the amount for unfulfilled issues. That’s a promise!
  • Rock & Gem

    The only magazine for all rock lovers!

  • Learn & Be Inspired

    Every issue is packed with expert advice and how-to information.

Pam Freeman

Meet Our Editor-in-Chief – Pam Freeman

Editor, Rock & Gem magazine

Pam Freeman is the Editor-in-Chief for Rock & Gem magazine. Her editorial and science roots run deep. She holds a Bachelor of Science in Journalism with honors and a minor in environmental science. Pam’s first love has always been science and nature. She spent many years at her local zoo as a special exhibits interpreter and group leader for educational programs. She was also a part of the zoo’s select club where she spent weekends and summers spelunking, bird watching, hiking, canoeing, scuba diving and traveled on safari to Kenya, Africa. Pam still has some of the Keokuk geodes she collected in a streambed in Indiana with this club. They’re favorites and bring back fond memories.

What Our Customers Say

  • Loving the updated vibe!

    LizzieWriter
  • I just received my issue of Rock & Gem and it was great! It was like a new and much better version. You and your fellow colleagues are to be commended. It was crisp, accurate and very professionally produced.

    Richard G.
  • I have REALLY been enjoying the science news sections – please keep them up! And the article about the petrologist was excellent – a great way to learn a little geology while reading about a person and her work.

    Lee C.
  • I am a perpetual subscriber to Rock & Gem. I really appreciate the format of the magazine lately. The section, Earth Science News, is particularly interesting and informative. The articles are concise, accurate and clearly written. In a world where we are bombarded with information from many sources, it’s a pleasure to have these articles selected for us to read. Please keep up the good work.

    Robert B.
  • Several issues back you asked us to list our favorite articles. I did that however I omitted one. I would like to include Rock and Gem Kids by Mr. Jim Brace-Thompson. Another fine contributor is Mr. Steve Voynick, an accomplished writer of very interesting subject matter. Your publication gets better all the time. This is a positive reflection on you and a hard-working staff.

    Bob M.

Frequently Asked Questions

When will I receive my first copy?

Customers will receive their first issue in 6 to 8 weeks from the order date.

When do the issues come out?

Rock & Gem is published monthly.

How long does it take to get my issue through the mail?

Issues are shipped via USPS First Class and usually take around 5 to 10 business days from the ship date to be received. However, there are instances, especially when subscribers live outside of the U.S., where it may take a month for the magazine to arrive.

How do I know if my subscription is still active?

Inactive subscriptions do not receive magazine issues. To check on your subscription status, please call 844-330-6373 or email us at customerservice@egmediamags.com.

Can I cancel my subscription?

Yes, you can cancel your subscription. However, for paid subscriptions, only the remaining liability is refunded.

How do I know when it's time to renew my subscription?

Renewal notices are sent to subscribers a few months before their subscription expires. The expiration date of the subscription is also indicated on the mailing label. It is recommended that subscribers renew their subscription three months before the expiration to receive uninterrupted service.

Can I convert my print subscription to a digital subscription?

You cannot convert an existing print subscription to a digital subscription. You need to purchase a separate subscription for digital issues. Or, if you are interested in both, you may purchase a combination print + digital subscription package.

When can I expect a refund if I cancel my subscription?

Refund checks are normally received by subscribers 30 to 60 days from the date the check was processed through our accounting department.

How do I change my address or contact details?

To change your address or contact details, please call customer service @ 844-330-6373 or email us at customerservice@egmediamags.com

How do I contact customer service?

Customers can call us @ 844-330-6373 or email us at customerservice@egmediamags.com.

I am not based in US. Can I order a subscription?

Yes, indeed you can. However, international rates will apply exclusive of shipping fees. Appropriate postage fees per title will be applied on top of the subscription rate.

Can I pay in a currency other than US$?

Yes, as long as the amount is equivalent to that of the U.S. currency price.

How do you acknowledge receipt of my order?

For online orders, a confirmation email indicating the order identification number will be sent to subscribers.

For phone orders, the customer service team will provide subscribers with their customer number and order number as confirmation at the time of the call. On request, such information can also be sent to the customer’s email or fax number.

For mailed insert cards, we recommend that subscribers contact customer service 2 to 3 weeks after the card was sent to make sure it has been received. Customers can also opt to wait for either their first issue or the bill, whichever comes first.

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